Pricing
Pay for what gets used. Know your worst case in advance.
Pricing has three parts and one design principle behind all of them: you pay for use, your worst case is always one known number, and neither people nor tools are ever the meter. This is a concierge platform. The numbers are set in your agreement, and the structure below is the whole structure.
The three parts
One agreement, one meter, and building included.
- 01
The platform agreement
One annual agreement per deployment is the foundation, anchored on the size of your program, never on how many tools you run. It carries the BAA, the security and compliance posture, hosting and operations for everything you run, patching, upgrades, monitoring, the 2am problems, and unlimited live tools. Running a tool costs us almost nothing, so there are no slots and no tiers. The tool catalog is included and grows every year you're a customer. And it covers unlimited people: we never charge per seat, because the fastest way to kill an internal platform is to make every new user a purchasing decision.
- 02
Usage, counted honestly
Usage bills by monthly active people: distinct people who actually signed in that month, counted once across everything you run. Someone who uses fifteen of your tools is one active user, not fifteen. Your deployment carries one negotiated Max Fee, so your worst case is a single number known in advance, and because people are counted once, rolling out another tool to people already on the platform costs nothing extra. An unused tool costs nothing, and pilot-only activity never bills.
- 03
Building is included
Changes your staff propose through co-design and Zen Health Systems accepts are built as part of the agreement: no build credits, no metered AI capacity, no invoice for a change request. Much of fitting a tool is configuration your admins do themselves, with no build at all. New tools join the catalog on our roadmap, which customers' asks shape, and are never priced per tool. Every change still goes through your institution's recorded decisions.
You pay: active people × your per-user rate, or your Max Fee, whichever is smaller.
The whole usage model is that one line: one rate, one cap, both in your order form. Per-tool numbers exist for your own adoption and cost-center reporting, never as a second bill.
Never charged
What is never charged.
- People. No per-seat fees, ever.
- Tools. No slots, no tiers, no per-tool platform fees.
- Viewing, browsing, or reading anything.
- The tool catalog and the policy engine.
- Pilot-stage tools, and people who only used pilots.
- Archived tools, and archiving is reversible.
- Exporting your data when you leave.
The invoice
The invoice doubles as a cost-center report.
A monthly invoice, numbered and visible to your admins in the platform itself: one billed line computed on the deduplicated count with your Max Fee applied and marked when the cap did the work, and beneath it one line per tool with its department and its active people, as your adoption breakdown. Your CFO sees exactly which department's tools drive use, and because tools aren't metered, adding one never triggers a purchasing decision. The platform still flags idle tools and offers one-click, reversible archiving: portfolio hygiene, not a bill.
Three questions
The three questions every buyer asks.
“What will this cost us in a bad month?”
“What if we turn on tools nobody uses?”
“What's the cheapest way to find out?”
Exit
If you ever leave.
You take your data, every record and your complete decision logs, cleanly exported in open formats, with an escrow or exit-license arrangement available for continuity. We keep customers by being worth keeping, not by holding anything hostage.
Talk to us about your agreement.
The numbers are set in each agreement. Tell us about your program and we will walk you through the structure and the pilot.